Privacy Policy

Effective January 2020

About us 

Sussex Camper Hire Ltd is a provately owned motorhome rental business.

We are committed to protecting your privacy and being responsible custodians of the information you provide to us and the information we collect.  

This policy describes how we collect and processes personal information, how we use and protect this information, and the rights individuals may have in relation to this information. Personal information is information, or a combination of pieces of information that could reasonably allow an individual to be identified. 

This Privacy Policy includes: 

• What data we collect
• Why we collect data
• How we use your information 
• Sharing your information 
• Storage and data security 
• Cookies 
• Your rights 
• Contacting us 

What data we collect 

In the process of renting a motorhome or camper van we collect certain personal information about you which you voluntarily provide to us via our website and online forms.   

This may include your name, date of birth, gender, email address, address and telephone number.  We also collect the full name and telephone number of an emergency contact nominated by you.

Why we collect data

We will collect data on the basis of legitimate interests. The legitimate interests are the interests of being able legally hire a vehicle from us and to be able to communicate through the rental process and throughout the duration of a rental. 

How we use your information 

We will use any information required to ensure you are legally able to use one of ourrental vehicles and when required we may pass this information on to 3rd parties such as insurance companies.

Communications so that we can keep in touch through the rental process.

If you opt into any marketing communications then we may from time to time communicate to you through these.

We will not transfer your data outside of the United Kingdom.  

We do not share information that reasonably identifies you with unaffiliated entities for their independent use except as expressly described in this Privacy Policy or with your prior permission. 

Storage and data security 

We will retain your data for such time until the rental is over and all claims and/or disuptes are settled.   Once a rental period has ended and all claims and disputes are settled, we will retain your information for a period of time that enables us to maintain company records and deal with any enquiries arising from previous rental periods.  

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing. 

Cookies 

We use standard asp session cookies during your visit to our website. These are temporary cookies that only remain until your browser is closed. They are used by our web application in order to maintain the information relating to your transaction from page to page following any input, such as when a form is completed over several screens. You can adjust your cookie settings on your browser.  For further information visit www.aboutcookies.org.  

Your rights  

Under law, you have rights regarding information we collect and that is related to you. We encourage you to contact us to update or correct any data if it changes or if you believe that any data we hold about you is inaccurate. You can also ask us to see what information we hold about you, to erase your information and you may tell us if you object to our use of your information. 

If you would like to discuss or exercise such rights, please contact us as set out below.  

Contact us 

If you have any inquiries or comments in relation to how Sussex Camper Hire Ltd collects and/or processes your personal data, you should contact us at enquiries@sussexcamperhire.co.uk.

If you are dissatisfied with how your inquiry is dealt with by Sussex Camper Hire Ltd, you have the right to report your concerns to the Information Commissioners Office (www.ico.org.uk). 

Changes to this Privacy Policy 

We may update this Privacy Policy from time to time.  The effective date of the current Privacy Policy is noted at the top of this page. We encourage you to periodically review this page.